Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We offer a hassle-free 14-day full refund for all new paid developer and team subscription plans. If AuthSetu does not meet your technical authentication requirements within 14 days of your initial upgrade, simply submit a request to receive a 100% refund.

2. Subscription Cancellation

You can cancel your subscription at any time directly through the AuthSetu Developer Dashboard:

• Upon cancellation, your active subscription remains valid until the conclusion of your current billing period.
• No further automated charges will be issued to your payment method after cancellation.
• Account data, API configurations, and custom verification rules are preserved in read-only mode during the grace period.

3. Plan Upgrades & Downgrades

Plan upgrades take effect immediately with pro-rated billing calculations. Downgrades take effect at the start of your subsequent billing cycle to ensure uninterrupted API authentication capabilities.

4. Service Outages & Credit Claims

If AuthSetu fails to satisfy guaranteed SLA availability thresholds in a given calendar month, affected accounts are eligible for service credits applied directly to future invoices. Contact support within 30 days of the incident to claim SLA credits.

5. Submitting a Refund Request

To request a refund or raise an invoice inquiry, please contact our billing team: